All questions about how our process works, from order to contact.
Our team works hard every day to have your order shipped by our shipping supplier the same day (provided you ordered before 4 p.m.). In most cases, this means that you will receive your package the next working day. This takes longer if the weekend is in between. After your order you will receive a confirmation and as soon as we have processed your order you will receive a Track & Trace code.
That's right. ProFa Clean started in March 2023 with a small range. Even though Nick has been cleaning his boats for years with ProFa Clean cleaning products, it takes time to properly market the products to consumers. We will try to expand our range every quarter. Keep an eye on our socials and the website for new products!
Yes. Under "Contact" you can find a telephone number (only in an emergency and exceptionally).
However, our preference is for a recovery request that you can request via the contact form or an e-mail to info@profaclean.nl. This way we can serve you even better by immediately ensuring that it comes to the right department. We try to respond to this within 24 hours.
Of course we understand this!
To become an official dealer of ProFa Clean, we would like to ask you to contact us by completing the contact form or by sending an e-mail to info@profaclean.nl. We will then contact you as soon as possible with more information.
If your order was damaged during transport or if you have a complaint despite using the product correctly, please let us know via the contact form or in an e-mail to info@profaclean.nl. We aim to contact you within 24 hours on working days.
For more information about complaint handling, please view our General Terms and Conditions.
Most frequently asked questions about our cleaning products.
Yes, you can use the Multishine solution on all materials. It is very important that you do not let the Multishine solution dry during use, so work section by section (max. 2-4 m2 at a time) and rinse thoroughly.
Multishine can react with certain types of wax, it is always advisable to test a piece first.
In addition, Multishine can also clean old paint layers in such a way that they become faint. Here too, the following applies: test a piece first.
You can use different dilutions. Start with a dash in a bucket of water and in case of stubborn contamination use a 1 in 10-20 dilution.
Use the Hull and Bottom Cleaner purely on a dry hull. Preferably on a hull where the coarse dirt (such as mussel shells and water plants) has already been removed, for example by a high-pressure washer.
Apply the Hull and Bottom Cleaner with our brush, let it absorb briefly and scrub off the sailing deposits, then rinse well with water.
TIP: For a shiny hull and to remove all acidic residues, we recommend soaking the hull again with Multishine after using Hull and Bottom Cleaner.
Not quite.
They are all 80-90% similar in terms of ingredients, so you do not necessarily have to purchase another Multishine if you also want to clean your boat, camper or caravan or even smooth surfaces around the house.
Our products are professional: high doses and only quality raw materials.
You must rinse the products (if this is stated on the label) thoroughly with plenty of water to prevent any contamination. corrosive substances dry out and, for example, a white haze is left behind. This can also happen when working in the sun and if you do not work part by part.
Our products are not harmful to your health as long as you use it correctly.
Follow all instructions on the label accurately.
Both products remove boating deposits or stubborn limescale under and around the waterline.
Boat deposit remover is slightly less powerful than Hull and Bottom Cleaner.
FYI: the boat deposit remover will be discontinued in due course.
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