Our most frequently asked questions
All questions about how our process works, from order to contact.
How quickly will my order be sent?
Our team works hard every day to have your order sent by our shipping partner the same day. This means that in most cases the next working day must have at home. After ordering you will receive a confirmation and as soon as we have processed your order you will receive a track & trace code.
I only see a limited number of products on the webshop. Is this correct?
That's right. Profa Clean started in March 2023 with a small assortment. Although Nick has been cleaning his boats for years with Profa Clean cleaning products, it takes time to put the products on the market for consumers. Every month we will try to expand our range. Keep an eye on our socials and the website for new products!
Can I contact Profa Clean by telephone?
Yes. Under "Contact" you can find a telephone number (only in an emergency and exceptionally).
However, our preference is for a recovery request that you can request via the contact form or an e-mail to info@profaclean.nl. This way we can serve you even better by immediately ensuring that it comes to the right department. We try to respond to this within 24 hours.
I want to become a dealer of Profa Clean Cleaning Products. How does this work?
We understand this of course!
To become an official dealer of Profa Clean, we would like to contact you to contact us by filling in the contact form or by sending a message to info@profaclean.nl. We will contact you as soon as possible with more information.
Where can I say my complaint?
If your order is damaged during transport or, despite the correct use of the product, we would like to hear this via the contact form or an e-mail message to info@profaclean.nl. We strive to contact you within 24 hours on workdays.
For more information about complaint handling, view our general terms and conditions.
Most frequently asked questions about our cleaning products.
Can I use multishine on all materials?
Yes, you can use the multishine on all materials. Just don't let it dry and rinse in a few minutes.
How do I use the hull and soil cleaner?
The hull and bottom cleaner spread purely on a dry surface.
Let it withdraw briefly (+-60 sec) and scrub it well, then rinse it well with water.
Tip: We also recommend that it is sopping with our multishine for a less adhesive surface.
What is the ratio per product?
You can use the hull and soil cleaner pure and the multi-tine on how serious the situation is.
With the multishine we generally recommend 1 in 10.
Why do I have to rinse everything well?
You must always rinse our resources well because of corrosive substances should not dry for too long to prevent damage.
Certain substances can also leave a (rinse) white haze behind if you do not rinse it properly/on time with water.
Are the products harmful to health?
Our products are not harmful to your health as long as you use it correctly.
Follow all instructions on the label accurately.
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